Terms & Conditions

Terms of Service — Monstera Health

Welcome to Monstera Health (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Monstera Health website, services, products, telehealth platform, and related offerings (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Medical Disclaimer

Monstera Health provides access to healthcare services, including consultations with licensed medical providers and access to prescription medications, including GLP-1–based therapies where clinically appropriate.

Important:

  • Monstera Health does not replace your primary care provider.

  • Information provided on our website is for informational purposes only and is not medical advice.

  • A provider-patient relationship is formed only after you complete the intake process and are formally accepted by a licensed medical provider.

  • Prescription medications are provided only if deemed medically appropriate by a licensed healthcare professional.

  • If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

2. Eligibility

You must:

  • Be at least 18 years old (or the age of majority in your state).

  • Reside in a state where Monstera Health providers are licensed to practice.

  • Provide accurate and complete medical information.

We reserve the right to deny service at our discretion and consistent with applicable law.

3. Telehealth Services

Monstera Health may provide telehealth services through licensed healthcare providers.

By using our Services, you acknowledge:

  • Telehealth has limitations compared to in-person visits.

  • Technology failures may interrupt care.

  • You are responsible for providing accurate health information.

  • You may withdraw consent for telehealth at any time.

  • All healthcare services are provided by independent licensed providers, not by Monstera Health directly, unless otherwise stated.

4. Prescriptions and Medications

If prescribed GLP-1 medications or other treatments:

  • Prescriptions are issued solely at the provider’s discretion.

  • We do not guarantee that a prescription will be written or renewed.

  • You are responsible for following dosage instructions and reporting side effects.

  • You must not share your prescription medication with others.

  • Medication availability may vary based on supply, pharmacy access, or regulatory restrictions.

Monstera Health is not responsible for pharmacy delays, manufacturer shortages, or insurance coverage decisions.

5. Payment and Subscription Terms

Certain Services may require payment or subscription enrollment.

By enrolling, you agree that:

  • Fees will be disclosed before purchase.

  • Subscription services may auto-renew unless canceled.

  • You authorize us to charge your provided payment method.

  • Fees are non-refundable unless otherwise stated.

  • We reserve the right to change pricing with notice.

6. No Insurance Guarantee

Monstera Health does not guarantee:

  • Insurance reimbursement

  • HSA/FSA eligibility

  • Prior authorization approval

You are responsible for verifying coverage with your insurer.

7. User Responsibilities

You agree not to:

  • Provide false medical information.

  • Use the Services for unlawful purposes.

  • Attempt to access other users’ accounts.

  • Resell or redistribute medications.

Violation may result in suspension or termination.

8. Privacy

Your use of the Services is also governed by our Privacy Policy.

If applicable, protected health information is handled in accordance with HIPAA and other applicable laws.

9. Intellectual Property

All content on the Monstera Health website, including logos, text, graphics, and software, is the property of Monstera Health and may not be copied or distributed without permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Monstera Health is not liable for indirect, incidental, or consequential damages.

  • We do not guarantee specific health outcomes.

  • Our total liability will not exceed the amount paid by you for Services in the preceding 12 months.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply.

11. Indemnification

You agree to indemnify and hold harmless Monstera Health, its affiliates, officers, directors, employees, and providers from claims arising out of:

  • Your misuse of the Services

  • Your violation of these Terms

  • Your violation of applicable laws

12. Termination

We may suspend or terminate your access if:

  • You violate these Terms

  • You provide inaccurate medical information

  • Continued care is deemed clinically inappropriate

You may cancel your account at any time.

13. Regulatory Compliance

Monstera Health operates in compliance with applicable federal and state laws governing telehealth, prescription medications, and healthcare services. Availability of Services varies by state.

14. Arbitration and Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with applicable law, except where prohibited.

You waive the right to participate in class actions.

15. Changes to Terms

We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.